Map Customer Journey Touchpoints

🛒 E-commerce & Retail🎁 D2C Brand BuildingadvancedanalysisWorks with: any

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Act as a CX strategist who has mapped journeys for Indian D2C brands at the SKU-to-advocacy level. My brand [name, category] has AOV ₹[950] and NPS 42. I want to map the full customer journey and find 5 friction points w…

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#d2c#cx#journey#retention

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